Quality Performance Measure in Health Sciences and Medicine Case Study

Quality Performance Measure in Health Sciences and Medicine - Case Study Example Overall service has declined by 19.78%, overall clinical 15.90%, the overall quality of service, food positively improved by 1.98% while overall cleanliness declined by 2.63 %. It is suggested that a fine balance between the quality performance measure and patient satisfaction should be created rather than focusing on one aspect alone like quality performance as is the case now. 2. It seems the CEO has not properly carried out her responsibility for educating the board. The board should have been in a position to satisfy the needs of the patients while at the same time upholding high standard performance measures if they have adequate knowledge about the new changes being implemented within the clinical set-up. With proper knowledge, at least positive results should be noticed in all sectors of the healthcare system after the implementation of the new changes. 3. It is recommended that human resources development through learning should be implemented in various departments of the healthcare institution. According to Robbins (1993), learning promotes the development of knowledge that in turn can improve the performance of the employees. Through learning, the employees can also share their ideas with others members and this can help them to improve their performance. This strategy will also help the employees to pull their efforts towards the same direction for the betterment of the organization as a whole. 4. The quality data that should be reported and utilized by this board of directors is related to employee satisfaction as well as patient satisfaction. These are the two major indicators that show that the organization operating within the right direction to fulfill its mandate. Essentially, an organization that is committed to its success should ensure that its interests, as well as those of the employees, are satisfied (Jackson and Schuler, 2010).  Ã‚